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  • Shipping?
    We offer USPS Priority Mail with delivery in 1-3 days, depending on your location, for $8.25. USPS First Class shipping is $3.50. Priority mail offers $100 of insurance protection. We also ship USPS First Class FREE over $20. We do not currently ship internationally.
  • How long will it take my order to ship?
    Our Navigator latitude longitude items are all hand made to order, so please allow approximately one week for production. All other items ship in one to two business days.
  • Returns
    Yes! Our products can be returned for refund, replacement or repair. Email us at info@patsykane.com for details on how to return. Items purchased through our retailers must be returned to the store. Custom Navigator items are refundable for defects in workmanship only.
  • Tell me a little about the Summer and Bosun sizing
    Our Summer Bracelets are one size fits most - about 7.5" - 8" long. Our Bosun Bracelets are available in small: 7.5" (fits kids and petite women) medium: 8" (women) large: 8.5" (women and slender men) extra large: 9" (men). Bosun Bracelets are designed to fit more like a watch than a bracelet, with the shackle on top. For reference, a small fits snugly on a 6.5" wrist. Wrist measurements should be taken just below the wrist bone. See photo for details.
  • Can you help me with the latitude longitude for my location?
    Of course! We can also confirm your numbers if you are not 100% confident. Email the address of your desired location to info@patsykane.com and we'll get started
  • Jewelry care
    Our Summer and Bosun Bracelets are made from nylon cord, which is fine to wear in and around water. As with anything coming in contact with salt water, rinse with fresh water. Care should be used when wearing sterling silver or gold fill in chlorinated water as this will cause discoloration that can be hard to remove. To prolong the life of your I Love You Bracelets, avoid wearing them in the pool or ocean and limit exposure to lotions and soaps that can weaken your elastic over time. Should the worst happen, email us at info@patsykane.com and we'll restring for you. Your Captain's Cord items can be cleaned with any metal cleaner marked safe for pewter.
  • May I order a custom size?
    Yes! The majority of our products are handmade, so we can make any size that works for you. Please email us at info@patsykane.com for details.
  • How does the sliding knot on my bracelet work?
    The knots slide along the cord to adjust for a custom fit. If the knots feel stuck, a bit of lotion or soap on the cord should allow them to slide freely again.
  • My cord broke!
    Don't despair! Send it back and we'll replace and return. Email us at info@patsykane.com for details.
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